Job Description:
We are seeking a highly motivated and experienced Technical Support Specialist to join our team. As a Technical Support Specialist focused on ERP systems, you will be responsible for providing exceptional technical support to our clients, resolving issues, and ensuring a smooth experience with our ERP solutions. This role requires strong troubleshooting skills, excellent communication abilities, and a customer-centric approach.
Responsibilities:
- Provide technical support to clients using our ERP systems via email, phone, or ticketing system.
- Diagnose and troubleshoot technical issues reported by clients, including but not limited to system errors, configuration problems, and data discrepancies.
- Perform high-level debugging and analysis to identify root causes of issues and develop effective solutions.
- Collaborate with cross-functional teams, including developers and implementation consultants, to resolve complex technical problems.
- Document support cases, solutions, and best practices for knowledge sharing and future reference.
- Follow up with clients to ensure that reported issues are resolved satisfactorily and provide ongoing support and assistance as needed.
- Proactively identify opportunities to improve our products and services based on client feedback and support experiences.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2 years of experience in technical support, preferably in an ERP or enterprise software environment.
- Strong knowledge of ERP systems, including configuration, customization, and integration.
- Proficiency in troubleshooting and debugging complex technical issues.
- Excellent communication skills, both written and verbal, with the ability to articulate technical concepts to non-technical audiences.
- Exceptional customer service skills and a commitment to ensuring client satisfaction.
- Ability to work independently and collaboratively in a fast-paced environment.
- Experience with ticketing systems and support tools (e.g., JIRA, Zendesk) is a plus.
- Certifications in relevant ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) are desirable but not required.
Benefits:
- Competitive salary and benefits package
- Opportunities for professional development and growth
- Dynamic and collaborative work environment
Join our team and be part of our mission to empower businesses with innovative ERP solutions!
