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CRM & Lifecycle Specialist

AlGooru

AlGooru

Cairo, Cairo Governorate, Egypt
Posted on Nov 9, 2024
AlGooru is hunting for the next generation of Growth talents!

We're looking for a CRM & Lifecycle Specialist

About The Job

Who Are We ❓

AlGooru is a Saudi-based learning platform that offers 1-on-1 private tutoring services in a variety of academic and recreational subjects. It is the first licensed private tutoring platform in Saudi Arabia, approved by the National e-Learning Center (NELC). AlGooru provides tailored educational support to students, and it's backed by several renowned investors including Constructor Capital, Techstars, Plug & Play, Raz Group, RZM Investment, and prestigious institutions like KAUST, Hub71, and MiSK.

A Fun Fact about AlGooru is that its name derives from "Guru," a Sanskrit word meaning a mentor, guide, expert, or master.

The Role Highlights 💡

Main Responsibilities:

  • Lead the development and execution of CRM strategies to increase customer retention, engagement, and lifetime value
  • Design and optimize personalized customer lifecycle journeys across multiple touchpoints
  • Utilize data-driven insights to enhance customer communication and automate marketing processes


A Day In Your Life:

  • Develop and execute CRM strategies to support customer acquisition, engagement, and retention initiatives across various channels (WhatsApp, SMS, push notifications, etc.)
  • Design and optimize customer journeys across different stages, ensuring personalized experiences based on user behavior and segmentation
  • Work closely with the marketing and data teams to develop meaningful customer segments for targeted messaging
  • Implement marketing automation workflows to deliver timely, relevant, and personalized communications to users
  • Regularly monitor and report on CRM and lifecycle campaign performance, identifying areas for improvement to enhance engagement and retention
  • Work closely with marketing, sales, and product teams to align CRM efforts with broader business objectives and ensure consistent messaging across touchpoints
  • Utilize our CRM tool (HubSpot) to manage customer data, track interactions, and support lifecycle marketing campaigns


Requirements

You're the CRM & Lifecycle Specialist we're looking for if you have:

  • Proven experience in CRM management and lifecycle marketing, preferably in EdTech or SaaS
  • Proficient in CRM platforms like HubSpot, with a solid understanding of marketing automation and campaign management
  • Advanced skills in customer segmentation and lifecycle marketing
  • Strong data analysis and reporting abilities to measure campaign success and make data-driven improvements
  • Excellent communication and collaboration skills for cross-functional teamwork
  • Experience with direct communication strategies such as WhatsApp, SMS, and push notifications


Our application process:

  • Screening & Intro Call (5-10 mins)
  • Chemistry Interview (15-30 minutes)
  • Technical interview (30-60 minutes)
  • Technical Assessment
  • Offer extended to successful applicants


Benefits

What We Offer You❗

At AlGooru, we offer fair and competitive pay, scalable benefits, rewards, and perks, reflecting our commitment to inclusivity and access for all. Enjoy:

  • Work from Anywhere
  • No clocking in/out
  • Enjoy unlimited PTOs
  • ESOP Shares
  • Free Hardware & Software
  • Monthly Pizza Fridays & more
  • Learn and expense on us!
  • AlGooru Library
  • 0% Interest Talent Loans
  • Quarterly Reward System
  • Vibrant Startup Culture
  • Fast Promotions (like really fast)
  • Travel for company events and get reimbursed
  • Coaching & Entrepreneurial Bytes


How To Gain Extra Gooru Points❓

  • Demonstrate your entrepreneurial, hustling, and energetic spirit
  • Prove your ability to take full ownership of your role without the need to be micromanaged
  • Conduct proper research about AlGooru prior to your interviews with us; we love people who already know about us
  • Be extra organized... like extra..