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Customer Support Officer



Customer Service
Cairo, Cairo Governorate, Egypt
Posted on Tuesday, January 9, 2024

Aumet is a leading player in the healthcare sector, dedicated to digitalizing processes for medical distributors and pharmacies. We are seeking a dynamic Customer Success Manager to ensure the satisfaction and success of our pharmacy clients.


  • Serve as the primary point of contact for pharmacy clients in KSA, understanding their needs and goals.
  • Collaborate with clients to implement our digital solutions and ensure a seamless onboarding experience.
  • Provide ongoing support, training, and guidance to maximize the value of our applications.
  • Proactively identify opportunities for clients to optimize their use of our solutions.
  • Conduct regular check-ins and gather feedback to address any concerns or challenges.
  • Advocate for client needs and collaborate with internal teams to meet their requirements.
  • Monitor client usage and success metrics.


  • Proven experience in healthcare sectors customer support is a plus.
  • Strong communication and relationship-building skills.
  • Ability to understand and convey technical concepts effectively.
  • Excellent problem-solving and analytical abilities.
  • Bachelor's degree in a relevant field.

Join Our Team:

If you are passionate about ensuring client success, thrive in a dynamic environment, and want to contribute to healthcare digitalization, we invite you to apply and join our team.