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Sales Support Officer



Customer Service, Sales & Business Development
Amman, Jordan
Posted on Monday, June 3, 2024

We are seeking a dedicated and dynamic Sales Support Officer to join our team. The successful candidate will play a critical role in supporting our sales team, managing customer relationships, and ensuring smooth operations within the sales department.

Key Responsibilities

  • Develop and manage client portfolios.
  • Sustain business growth and profitability by maximizing value.
  • Analyze customer data to improve the customer experience.
  • Hold product demonstrations for customers.
  • Improve onboarding processes.
  • Evaluate and improve tutorials and other communication infrastructure.
  • Mediate between clients and the organization.
  • Handle and resolve customer requests and complaints.
  • Minimize customer churn.
  • Aid in product design and product development.
  • Process orders and handle customer inquiries promptly and efficiently.
  • Maintain accurate records of sales activities and customer interactions in the CRM system.


  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Proven experience as a Sales Support Officer or similar role.
  • Preferred experience working in telesales, especially within a pharmaceutical company.
  • Excellent organizational and multitasking skills.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Experience with CRM software is a plus.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • High level of attention to detail and problem-solving skills.