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Customer Support Officer

Aumet

Aumet

Customer Service
Cairo, Cairo Governorate, Egypt
Posted on Dec 13, 2024
Apply now

Aumet is seeking a dedicated and customer-oriented Customer Support officer to provide exceptional assistance to our clients.

Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, or chat.
  • Resolve customer complaints and issues with a focus on delivering effective solutions.
  • Provide detailed information about Aumets products and services to assist clients in making informed decisions.
  • Collaborate with internal teams to escalate and resolve complex technical or operational issues.
  • Document customer interactions and feedback accurately in the CRM system.
  • Identify trends in customer inquiries to provide insights for process or product improvements.
  • Maintain a professional, empathetic, and customer-focused approach in all interactions.

Required Qualifications:

  • Proven experience in customer support or a similar role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills with the ability to work under pressure.
  • Familiarity with CRM systems and support tools.
  • A customer-first mindset with attention to detail and empathy.
Apply now
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