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Aumet
We are looking for a Technical Support Specialist to join our team and ensure the seamless operation of our systems and software. In this role, you will provide exceptional technical assistance, troubleshoot issues, and collaborate with internal teams to enhance user satisfaction. The ideal candidate is a tech-savvy problem solver with excellent communication skills and a commitment to delivering outstanding customer support.
Analyze technical problems and identify root causes.
Provide step-by-step guidance to customers to resolve issues.
Document troubleshooting steps, solutions, and best practices for future reference.
Monitor system performance to identify potential issues before they impact users.
Conduct routine maintenance tasks to ensure optimal performance of software and systems.
Create and update user guides, FAQs, and technical documentation to assist end-users.
Generate reports on recurring issues and recommend improvements to minimize downtime.
Work with the product development team to identify and resolve software bugs.
Collaborate with cross-functional teams to improve system performance and user experience.
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
1+ years of experience in technical support or a similar role.
Proven experience with troubleshooting software issues.
Knowledge of remote support tools and helpdesk software (e.g., Zendesk, Jira).
Exceptional problem-solving and analytical skills.
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Strong organizational skills with the ability to manage multiple priorities.
