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Account Manager

Autobia

Autobia

Sales & Business Development
Riyadh Saudi Arabia
Posted on Jul 6, 2025
Apply now

About Us:

Autobia is a Saudi-based B2B marketplace leveraging data to solve infrastructure and after-sales challenges in the automotive industry.

Role Overview:

Are you passionate about building lasting business relationships? Do you thrive in fast-paced, data-driven environments? Autobia is looking for a dedicated Account Manager to join our growing team in Dammam. In this role, you’ll manage and support our merchant partners, helping them succeed on our platform through onboarding, training, performance tracking, and ongoing communication. You’ll be a key part of our partner success journey, ensuring a smooth and impactful experience for every merchant you work with.

Key Responsibilities:

  • Onboard and activate new merchants on our platform
  • Provide comprehensive merchant training and ongoing support
  • Monitor merchant activity and proactively address potential churn
  • Implement merchant reactivation strategies for dormant accounts
  • Build and maintain strong relationships with assigned merchants
  • Create and analyze merchant performance reports using Excel and CRM tools
  • Identify opportunities for upselling and cross-selling
  • Document merchant feedback and communicate insights to product teams
  • Handle merchant communications through WhatsApp Business and other digital channels
  • Utilize call center systems to track and resolve merchant inquiries

Required Qualifications:

  • Saudi or non-Saudi who has lived in Saudi Arabia with an understanding of local business culture
  • 1-3 years of proven experience in merchant/account management

Technical Skills:

  • Advanced Excel skills for data analysis and reporting (required)
  • Strong CRM experience (ZOHO CRM, or similar platforms)
  • Experience using call center systems and ticket management software
  • Proficiency with WhatsApp Business and other customer communication platforms
  • Proficiency with merchant management systems and dashboards
  • Fluent in both English and Arabic (written and verbal)
  • Previous experience in retail technology

Apply now and be part of an inspiring growth journey with Autobia!

Apply now
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