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autone
London Office, Paris Office, Milan Office
Full time
Hybrid
GTM
autone is transforming retail with AI-driven inventory intelligence.
We’re on a mission to reimagine the future of retail. Combining cutting-edge AI with deep industry expertise to help global brands make smarter, waste-free decisions that drive growth and efficiency.
Trusted by 50+ leading brands and backed by Y Combinator and General Catalyst, we’re scaling fast to build the technology that makes supply chains cleaner, leaner, and more agile.
The Role
We are seeking a strategic and execution-focused Revenue & Customer Operations Manager who will act as the operational backbone across our revenue-generating functions with a focus on customer success operations, optimising processes to ensure we stay lean while scaling.
You'll develop and implement systems, processes and strategies to improve efficiency across the customer lifecycle - from acquisition through expansion. You'll work closely with the Revenue Operations Director and collaborate across sales, customer success, and product teams to drive operational excellence.
The ideal candidate will have worked in a fast-growth environment where they've driven operational improvements and scaled revenue operations. Your work will enable our revenue organisation to operate effectively at scale, with a focus on minimising inefficiencies and maximising impact.
Key Responsibilities
Support leadership team on strategic projects from planning through execution to build a world-class revenue operations function
Own and implement process improvements that optimise workloads across the full customer journey - from sales and onboarding through expansion and retention
Work as the interface between go-to-market teams and the broader organisation, scoping automation opportunities and ensuring seamless communication
Coordinate and manage essential revenue operations processes, ensuring alignment with strategic goals
Conduct reporting and data analysis across sales, customer success, and operations to drive insights and decision-making
Document and communicate operational changes across the organisation
Identify and implement tooling and systems improvements to support revenue growth
What We're Looking For
2+ years of experience in revenue operations, sales operations, customer operations, or strategy roles in fast-growth environments
Enthusiasm for diving into operational details and hands-on implementation
Proven track record of questioning the status quo and driving meaningful improvements
Highly detail-oriented and organised, with excellent written communication skills
Strategic mindset focused on initiatives that move the needle for the organisation
Highly analytical and technically inclined, able to dive deep into processes and systems
Strong work ethic with a "get stuff done" mentality, balancing speed with quality
Comfortable working across multiple functions and wearing different hats as needed
Fluent in English, with strong written and verbal communication skills
Nice-to-Haves
Experience in B2B SaaS environments across sales and/or customer success operations
Technical skills in SQL and/or Python
Experience with CRMs and tools like HubSpot, Salesforce, Intercom, or Zendesk
Prior experience building or scaling revenue operations from the ground up
Background in fashion and retail technology
What autone Offers You
High Impact: Your work will shape how we scale our revenue operations and how leading brands experience autone's AI platform
Career Growth: A meritocratic, high-growth environment where you can carve your own path and grow with the company
Creative Culture: Think pub quizzes, canoeing trips, team breakfasts and lunches, and an annual company retreat
Compensation: Competitive salary plus meaningful equity
Flexibility: Hybrid-friendly setup based in Central London or Central Paris (9th). Open to candidates in other locations across the UK and Europe
Inclusivity: We're committed to building a diverse, inclusive team and encourage applicants from all backgrounds
The Interview Process
We aim to move quickly (usually within 2-3 weeks):
CV Screening with People Ops (15-20 min) - Introductory conversation
Rev Ops Director Interview (30 min) - Dive deeper into your experience
Live Case Study (1 hr) - Work through a realistic operational challenge
Founder / C-Level Interview (30 min) - Final discussion on vision and fit
Offer
