Company Description
DarDoc is a direct-to-user health and wellness startup based in the UAE, offering accessible care at home without the need for insurance. Through our digital platform, we connect users with nurses, labs, clinics, and pharmacies, providing personalized services like nursing care, lab tests, doctor consultations, and medication delivery. Since our establishment in early 2022, we have delivered over 500,000 hours of care in various cities across the UAE.
Role Description
We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team. The successful candidate will be responsible for delivering exceptional service, resolving client inquiries, and ensuring a seamless customer experience.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner
- Resolve product and service issues by identifying concerns and providing effective solutions
- Maintain accurate documentation of customer interactions and case updates
- Collaborate with internal teams to manage escalations and ensure timely resolutions
- Provide product and service guidance to enhance customer satisfaction
Qualifications:
- Proven experience in customer support or client service roles
- Ability to multitask and manage time effectively
- Positive attitude with a passion for helping customers
- Bachelor’s degree is required.
If you’re passionate about delivering outstanding service and want to be part of a growing team, we’d love to hear from you!