Jobs at Hub71 startups

Are you ready to join a vibrant community of tech startups that are shaping the future of innovation?

The Hub71 careers portal connects you with the leading startups that are transforming industries at the heart of Abu Dhabi's Global Tech Ecosystem. Explore a diverse range of opportunities with high-potential startups that are scaling globally from the UAE capital.

Background Icon

Client Success Executive

DX Compliance

DX Compliance

Customer Service
London, UK
Posted on Thursday, February 22, 2024


Our Mission is to make compliance for Banks and FinTechs easier by providing innovative AML compliance software, protecting Banks & FinTechs against $Multi-Billion fines by changing the way that AML Transactions Monitoring is done.


We are looking for a Client Success Executive to join our the DX Compliance Team to provide enterprise-level assistance to our customers.


  • You will be responsible for a selection of customers from the moment of go-live. You will make sure all their risk controls are implemented by working closely with our team of support engineers.
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Create how to guides
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • As product specialist, you will use this knowledge to effectively guide customers towards their desired outcomes
  • You will train and advise our customers to effectively use our solution
  • You will respond within the SLAs to the customer queries and suggestions via the customer ticketing system and triage this to the wider team as needed
  • Be a trusted advisor and facilitator for our customers while partnering with our internal teams – Sales, Product and Engineering – to help customers get maximum value from implementing DX Compliance AML Transactions Monitoring.
  • Strive to make every customer become an advocate for DX Compliance
  • Identify, track, and improve the health status of each of our customers
  • Develop best practices for customer growth to ensure ongoing customer success.
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals

Skills and Experience

  • 2+ years of work experience in a relevant field (preferentially Customer Success for a B2B Software).
  • Financial services (bonus for Reg/Fin-Tech) and/or Risk & Compliance industry experience.
  • Proven track record of driving a process or project.
  • BS degree in Information Technology, Computer Science or relevant field.
  • Familiarity with remote desktop applications and help desk software (eg. Zendesk
  • Detail oriented, structured, data driven.
  • Strong analytical and problem-solving capabilities.
  • Client success obsessed, commercially savvy, and endlessly curious.
  • Solid understanding of technology.
  • Strong communicator and team player & ability to work with cross-functional teams to deliver a common goal.
  • Excellent in English written and verbal communication.
  • Organisational and time management skills.
  • Comfortable working in a fast paced, dynamic environment.
  • Comfortable working in shifts.
  • Excellent problem-solving and communication skills.

Plus points:

  • Familiar with Customer Support platforms like (Zendesk, Jira).
  • Experience in using Postman is a nice to have.


  • Competitive salary
  • Remote or Hybrid Work options
  • Partime-work option
  • Laptop of your choice
  • Monthly social events and team off sites
  • Free barista coffee, snacks, fruits & a vibrant community.
  • Regular networking events, mentoring events and conferences.
  • Freedom to explore the latest tools and technologies.
  • Company knowledge-sharing activities.