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Support Engineer

DX Compliance

DX Compliance

Customer Service
London, UK
Posted on Monday, February 26, 2024


Our mission is to make compliance for banks and Fintechs easier by providing innovative AML compliance software, protecting our customers against multi billion dollar fines by changing the way that AML transaction monitoring is done.

Our dynamic team is looking for an ambitious and self-motivated team member to join as a Support Engineer. The role will also support the Internal IT, and DevOps departments, and there is room for progression to a DevOps/SRE role for the right candidate. This is a great opportunity to work with a fast growing Fintech startup and a multinational team of Innovators.


  • Being the first line of support to our customers, responding in a timely manner to tickets
  • Prioritising, solving and escalating tickets to the relevant member of our team
  • Application monitoring and reporting
  • Assisting with internal IT (Azure AD, groups, permissions)
  • Writing and maintaining system documentation
  • Testing and evaluation of new technologies and services
  • Working alongside the DevOps team to assist with deployments


  • At least 2 years in a similar Customer support or Internal support role
  • Fundamental knowledge of Microsoft Azure
  • Fundamental knowledge of Linux OS
  • Knowledge of the JIRA ticketing system
  • Knowledge of at least one scripting language (Python, Javascript, Powershell ect)


  • Azure DevOps experience
  • Azure Application Insights
  • Infrastructure as Code experience
  • GIT
  • Networking
  • Python/Django/Nginx/Gunicorn
  • PostgreSQL server/database management


  • Good communication skills, written and verbal
  • Ability to work under pressure and meet targets and deadlines
  • Self-motivated and able to work without close supervision
  • Ability to work well alone and as part of a team
  • Willingness to learn, progress and innovate


  • Laptop of your choice
  • Competitive salary
  • ESOP Program
  • Monthly social events and team off-sites
  • Regular networking events, mentoring events, and conferences
  • Freedom to explore the latest tools and technologies
  • Company knowledge-sharing activities
  • Professional development and room to grow
  • Dynamic, international team in the office in London, with an option to work fully remotely.