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eFunder.ai
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See open jobs at eFunder.ai.See open jobs similar to "Financial Operations" Hub71.Financial Operations and Customer Success Lead
Location: Abu Dhabi, UAE (On Site)
About the Role
eFunder, a fast-growing fintech firm specializing in invoice financing and revenue-based financing solutions, is looking for a Financial Operations & Customer Success Lead to oversee and enhance the client acceptance and ongoing financial operations of our SME lending platform. This role is critical in ensuring a seamless experience for our clients while maintaining risk controls, operational efficiency, and revenue optimization.
The ideal candidate will have prior experience in financial operations within a fintech, bank, or NBFC with a specialization in lending products. They should be proficient in financial and lending operational workflows, operations risk management, and have experience with financial process automation.
Key Responsibilities
Client Onboarding & Facility Activation
○ Oversee the end-to-end client acceptance process, ensuring compliance with KYC, AML, and UBO (Ultimate Beneficial Ownership) requirements.
○ Review and verify client financials, trade data, and compliance documentation to facilitate underwriting approval.
○ Act as the liaison between Sales, Credit Underwriting, and Data Science teams, ensuring a smooth flow of client information for timely facility approvals.
○ Monitor and enhance onboarding processes, leveraging technology and automation for faster and more efficient client activation.
Processing
○ Monitor and enhance onboarding processes, leveraging technology and automation for faster and more efficient client activation.
○ Conduct pre-approval checks on financing requests, ensuring adherence to contractual obligations and operational policies.
○ Evaluate the quality and validity of invoices submitted for financing, ensuring they meet eFunder’s eligibility criteria.
○ Collaborate with the Credit Risk and Data Science teams to analyze early warning signals on potential delinquency.
Client Success & Portfolio Management
○ Serve as a Customer Success Lead post-facility activation, ensuring clients maximize their facility utilization and maintain healthy repayment cycles.
○ Conduct regular performance reviews of client portfolios, tracking key metrics such as Facility utilization rate (percentage of deployed credit being used), Repayment, and collection trends.
○ Implement proactive engagement strategies to increase financing volumes by optimizing customer engagement.
○ Act as the primary point of contact for merchants on ongoing operational and financial queries.
Preferred Qualifications
○ 3 - 5 years of experience in financial operations, credit underwriting, or lending operations at a fintech, bank, or NBFC.
○ Strong understanding of Finanical Operations in SME lending, supply chain financing, or trade finance products.
○ Experience in due diligence, client monitoring, and client troubleshooting within financial institutions or fintech platforms.
○ Proficiency in customer relationship management, document verifications, client monitoring, financial data analysis, risk assessment, and credit documentation workflows.
Compensation
○ Monthly Salary of AED 8,000 - 10,000 + performance-based incentives
This job is no longer accepting applications
See open jobs at eFunder.ai.See open jobs similar to "Financial Operations" Hub71.