The Mission: Manage and execute assigned accounts, ensuring proper activation, launch and performance tracking of developments, acting as the client's day-to-day contact. Be the operational owner of the account and its active developments; ensure onboarding, launch and performance tracking (KPI2) for each project; guarantee execution aligned with company standards; grow toward greater autonomy. This is an execution and learning role with increasing responsibility, mentored by the Strategic Key Account Manager.What You'll Do:- Account management — Act as the client's main day-to-day contact. Build operational trust. Understand active developments and commercial objectives. Manage expectations on deliverables, timelines and service.- Project onboarding — Coordinate activation of new developments: information gathering and client alignment. Coordinate internal teams for initial setup. Ensure launch readiness.- Development launch — Coordinate launches, align internal teams and validate timings. Ensure go-live on time and in shape. Follow the defined phasing plan.- Performance tracking — Monitor leads, visits and reservations. Prepare and participate in client follow-ups. Detect incidents or deviations; escalate when necessary.- Internal coordination — Ensure all internal teams have the information they need. Track tasks and deliverables.- Reporting — Use dashboards and reports. Prepare information for client meetings. Report account status, incidents and risks to the Country Manager.What This Role Is Not: Not a senior KAM role; not responsible for account strategy ownership; not fully autonomous from day one — it's a growth role with mentorship.You Might Be a Fit If: 1–3 years in consulting or account management; experience in real estate or digital/tech is a plus; knowledge of CRM, funnels and online marketing; highly client‑oriented and organized; proactive, fast learner, problem‑solving mindset; clear, structured communication.Details: Reports to Country Manager Iberia; Based in Madrid; Full-time; Mentored by Strategic KAM.KPIs: Project execution quality; Timeline compliance; Development tracking quality; Client satisfaction (operational); Incident identification & escalation; Growth within the role.
