The Mission: Manage and execute assigned accounts, ensuring proper activation, launch and performance tracking of developments, acting as the client's day-to-day contact. Be the operational owner of the account and its active developments. Ensure onboarding, launch and performance tracking (KPI2) for each project. Guarantee correct execution aligned with company standards. Progressively grow towards greater autonomy in account management. This is an execution and learning role with increasing responsibility, mentored by the Strategic Key Account Manager.What You'll Do:- Account management — Act as the client's main day-to-day contact. Build operational trust. Understand active developments and commercial objectives. Manage expectations on deliverables, timelines and service.- Project onboarding — Coordinate activation of new developments: information gathering, client alignment. Coordinate with internal teams for initial setup. Ensure launch readiness.- Development launch — Coordinate project launches, align internal teams and validate timings. Ensure go-live on time and in shape. Follow the defined phasing plan.- Performance tracking — Monitor leads, visits and reservations. Prepare and participate in client follow-ups. Detect incidents or deviations. Escalate when necessary.- Internal coordination — Ensure all internal teams have the information they need. Track tasks and deliverables.- Reporting — Use existing dashboards and reports. Prepare information for client meetings. Report account status, incidents and risks to the Country Manager.Details: Reports to Country Manager Iberia. Based in Madrid. Full-time. KPIs include project execution quality, timeline compliance, development tracking quality, client satisfaction (operational), incident identification & escalation, and growth within the role.
