What is FlapKap ?
We are the financial growth partner for the small and medium-sized businesses in the Middle East and Africa. We support our merchants to overcome their cash constraints by financing their working capital and ensuring their growth without losing equity.
For more info, check our feature on Forbes.
Why FlapKap?
FlapKap is a fast, smart, collaborative and first of a kind startup that aims to disrupt the financial industry in the MENA region. We are backed by QED, BECO Capital, A15, Outliers, and Nclude with a total financing of over $40m USD. FlapKap offers a safe environment with a welcoming atmosphere to creativity and innovation. Everyday there are new challenges and significant achievements that make everyone charged, excited and proud to belong.
About The Role
The Financial Operations Specialist plays a critical role in ensuring the accuracy, efficiency, and compliance of FlapKap's financial and credit operations. This role is highly execution-focused and KPI-driven, supporting the Credit, Commercial, and accounting teams by managing bank documentation, cheque processing, disbursements, collections, and settlements with a strong emphasis on data integrity, turnaround time, and risk mitigation.
Success Definition (What Great Looks Like)
In the first 1-3 months, success means:
- Operational Accuracy
- Strong ownership of the credit operations workflow
- Full alignment with internal controls and systems
In the first 12 months, success means:
- A measurable reduction in operational risk and exceptions
- Faster credit and disbursement cycles
- Becoming a trusted operations partner
Core Responsibilities:
- Bank Statement Conversion & Credit Documentation
- Convert and parse bank statements and financial documents using multiple tech and automation tools
- Categorize and structure financial data into Excel and analysis sheets for Credit Team review
- Validate the completeness and accuracy of required client documentation prior to credit assessment
- Contract Review
- Review client contracts issued by Commercial Admin against Credit Team-approved offers to ensure full alignment
- Review cheques submitted by the clients and validate against approved repayment schedules
- Ensure all pre-disbursement conditions are met ahead of disbursement
- Disbursements, KYC & Endorsements
- Upload and validate disbursement details on the FlapKap application
- Create and manage KYC records in line with regulatory and internal requirements
- Handle settlements, replacement cheques, and related operational actions
- Ensure all disbursements are accurately reflected in systems and supporting documentation
- Collections & Reconciliation:
- Review all collections received from clients and reconcile against expected repayment schedules
- Identify discrepancies and coordinate with the Accounting team to resolve mismatches promptly
- Maintain accurate and up-to-date collection tracking records
- Settlements & Payment Follow-ups:
- Monitor settlement schedules and follow up on due and overdue payments
- Coordinate internally to ensure settlements are recorded accurately and on time
- Connect with clients with overdue payments to ensure maximum collection and recovery rates.
Requirements
- Bachelor's degree in Finance, Accounting, Business, Economics, or a related field
- 0-3 years of experience in financial operations, credit operations, fintech, banking operations, or accounting support
- Strong knowledge of
- Experience in fintech, lending, factoring, or financial services is a strong plus
Technical Skills:
- Strong proficiency in Excel (data parsing, reconciliation, analysis)
- High attention to detail with the ability to validate large volumes of financial data accurately
- Comfortable working with multiple systems and tools
Core Competencies:
- Ownership &Accountability: Strong sense of ownership and accountability — sees tasks through end to end
- One-Team Collaboration: Strong communication skills and ability to collaborate cross-functionally
- Data-Informed Agility: Able to operate with speed and precision in a KPI-driven environment
- Customer &Partner Centricity: Delivering a smooth, transparent experience for customers and external partners
Preferred/ Advantageous Skills :
- Experience validating contracts, cheque details, signatures, and approvals
- Solid understanding of financial controls, compliance, and documentation standards
Benefits
- Fast-paced environment with clear ownership and impact
- Training on verification playbooks, evidence standards, and red-flag detection
- Competitive compensation
