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Senior IT & Technical Support Specialist

FlapKap

FlapKap

IT, Customer Service
Cairo, Cairo Governorate, Egypt
Posted on Feb 5, 2026
  • Configure the policies in Bitdefender
  • Manage the Splashtop account
  • Handle complex server/cloud issues
  • Oversee network security (VPNs, Wi-Fi, firewalls, password management, 2FA)
  • Maintain device inventory and enforce IT policies (onboarding/offboarding, access control, backups)
  • Coordinate with vendors (ISPs, hardware suppliers, security tools)
  • Support teams with hardware/software issues, license renewals, and basic integrations
  • Assist with data privacy and security compliance

Requirements

  • 5+ years in IT admin or helpdesk for startups/Software Companies
  • Experience managing Bitdefender GravityZone (policy creation and deployment)
  • Experience with Splashtop or similar remote access tools for troubleshooting
  • Ability to set up and troubleshoot office WiFi (Access Points, Firewalls) and VPNs
  • Hardware: Strong knowledge of both MacOS and Windows laptop setup

Benefits

  • Competitive Salaries in USD
  • Hybrid working environment
  • Paid time off
  • Healthcare coverage
  • A highly collaborative team environment that will support your professional and personal growth
  • A culture of learning and innovation
See more open positions at FlapKap
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