What is FlapKap?
FlapKap is a pioneering financial growth partner for small and medium-sized enterprises (SMEs) across the Middle East and Africa. Our mission is to empower SMEs to overcome cash flow challenges by offering innovative working capital solutions, enabling them to thrive and grow without sacrificing equity.
Why FlapKap?
At FlapKap, we believe in fostering an inclusive and dynamic work environment that encourages creativity and innovation. Being a part of our team means you will contribute to a groundbreaking financial platform while enjoying the benefits of a collaborative culture and opportunities for personal and professional growth.
Job Description:
We are seeking an enthusiastic SMEs Relationship Officer to join our expanding team. In this role, you will be the first point of contact for our SME clients, responsible for nurturing relationships and ensuring their financial needs are met. You will play a crucial role in facilitating client interactions and delivering exceptional service.
Responsibilities:
- Act as a primary liaison for SME clients, responding to inquiries and providing support related to our financial products and services
- Assist clients in the onboarding process, ensuring they have a smooth transition and access to our offerings
- Understand client needs and provide tailored solutions to enhance their financial growth
- Maintain regular communication and build strong relationships with clients to foster loyalty and satisfaction
- Collaborate with internal teams to ensure client issues are resolved promptly and efficiently
- Gather client feedback and insights to contribute to ongoing improvements in our service offerings
- Stay updated on market trends and competitor offerings to better assist clients and provide relevant information
Requirements
- 1-3 years of experience in customer service, relationship management, or sales, preferably in the financial services or banking sector
- Strong interpersonal and communication skills, with the ability to build rapport with diverse clients
- Customer-focused mindset with a passion for helping SMEs succeed
- Proficient in using CRM systems and other relevant software tools
- Detail-oriented with strong organizational and time management skills
- Ability to work independently as well as collaboratively within a team
- Fluency in English; proficiency in Arabic is a plus
Benefits
- Competitive Salaries
- Hybrid working environment
- Healthcare coverage
- A highly collaborative team environment that will support your professional and personal growth
- A culture that promotes Work-Life balance and Wellbeing
- A culture of learning and innovation
