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Revenue Enablement & Coaching Manager (Sales & Customer Success)

Grubtech

Grubtech

Sales & Business Development, Customer Service
Posted on Sep 23, 2025
Apply now

About Grubtech:

Grubtech is a unified commerce engine that empowers F&B and quick commerce enterprises through a robust integration platform and essential tools for managing omnichannel operations at scale. We proudly partner with leading F&B and Grocery brands in 28 diverse markets. Headquartered in the UAE, with offices in Egypt, Sri Lanka, Spain and KSA, we are rapidly expanding into multiple markets as part of our future growth strategy.

The Team:
We’re a dynamic team of engineers, data scientists and industry leaders. We bring a fresh perspective – but at the same time, we’re drawing on 100+ years of combined expertise spanning everything from data science and food technology to logistics and eCommerce platform development. We would love for you to be a part of the team that is transforming an entire industry.

Role Overview:

As a Revenue Enablement & Coaching Manager, you will play a critical role in scaling and developing our Sales and Customer Success teams. This role is dedicated to ensuring that every Sales Manager has the tools, training, playbooks, and coaching needed to succeed, while also supporting Customer Success Managers in sharpening theirsoft skills and SOP execution.

From onboarding new hires, to refining sales methodologies, to live coaching based on call reviews, you will be the driving force behind reducing washout rates, accelerating ramp-up times, and ensuring consistent excellence across revenue-generating teams.

This is a hands-on role that partners closely with Sales and CS leadership to maximize performance and institutionalize best practices.


Key Responsibilities:

Sales Enablement (Primary Focus):

  • Own the full onboarding journey for new Sales Managers, including structured 30/60/90-day ramp-up plans.
  • Design and maintain sales playbooks covering prospecting, demos, objection handling, negotiations, and deal closure.
  • Deliver ongoing training programs and certifications to ensure readiness and consistency across teams.
  • Actively listen to sales calls (live and recorded), providing actionable coaching and feedback.
  • Partner with Sales Leadership to support managers under performance improvement plans with dedicated enablement and coaching time.
  • Institutionalize successful techniques and lessons from top performers into scalable team-wide practices.


Customer Success Enablement (Light-Touch Focus):

  • Train CS Managers on soft skills such as handling irate customers, managing escalations, and running professional QBRs.
  • Observe and review customer interactions to provide 1:1 coaching and feedback.
  • Build and maintain a CS Playbook with SOPs and best practices for client communications and escalations.
  • Celebrate and replicate successful customer interactions across the team.


Cross-Functional Impact:

  • Collaborate with RevOps to measure and track impact on ramp times, quota attainment, retention, and satisfaction.
  • Work with Sales, CS, and Product to keep enablement materials aligned with evolving product capabilities and customer needs.
  • Create a continuous feedback loop with leadership to refine onboarding and coaching initiatives.


Qualifications and Experience:

  • Minimum 3 years of experience in sales enablement, sales management, or customer success coaching within a SaaS or B2B technology company.
  • Proven track record of building and delivering structured onboarding and training programs that improve ramp-up and performance.
  • Strong facilitation and coaching skills, with the ability to give clear, constructive feedback at all levels.
  • Deep understanding of SaaS sales cycles, methodologies, and customer success motions.
  • Proficiency in CRM systems (HubSpot strongly preferred) and sales enablement tools.
  • Excellent communication and presentation skills; able to engage teams across multiple regions.
  • Fluency in English (written and spoken) is required. Arabic is a strong advantage but not mandatory. Spanish or Portuguese is a plus.
  • Familiarity with the F&B, POS systems, or restaurant tech industries is a strong plus.
  • Ability to work independently while collaborating with Sales, CS, and cross-functional leadership.

Apply now
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