Jobs at Hub71 startups

Are you ready to join a vibrant community of tech startups that are shaping the future of innovation?

The Hub71 careers portal connects you with the leading startups that are transforming industries at the heart of Abu Dhabi's Global Tech Ecosystem. Explore a diverse range of opportunities with high-potential startups that are scaling globally from the UAE capital.

Background Icon
Search 
jobs
Explore 
companies
Join talent network
Talent
My job alerts

Technical Support Specialist

Grubtech

Grubtech

IT, Customer Service
Cairo Governorate, Egypt
Posted on Mar 16, 2026

Role Overview

The Technical Support Specialist is responsible for providing first-class technical assistance to Grubtech customers, ensuring system stability, quick issue resolution, and smooth customer experience. This role acts as the first line of support for platform, integration, and POS-related issues across multiple regions.

Key Responsibilities

  • Provide first- and second-level technical support to customers via ticketing systems, chat, and email
  • Troubleshoot issues related to:

o Order flow and integrations o POS systems o Delivery platform connections

  • Monitor system performance and identify recurring issues or outages
  • Escalate complex technical problems to engineering or product teams with clear documentation
  • Collaborate closely with Onboarding, Activations, Content, and Customer Success teams to resolve customer issues efficiently
  • Ensure all support tickets are logged, tracked, and resolved within defined SLAs
  • Maintain accurate documentation, FAQs, and troubleshooting guides
  • Provide feedback to internal teams on product bugs, improvements, and customer pain points

Required Skills & Qualifications

  • 1–3 years of experience in technical support or SaaS support
  • Strong troubleshooting and problem-solving skills
  • Experience working with ticketing systems
  • Basic understanding of: -APIs and integrations -POS systems or restaurant tech (preferred)
  • Excellent communication skills and ability to explain technical issues in simple terms
  • Ability to work in a fast-paced, customer-facing environment
  • Comfortable supporting customers across different regions and time zones

See more open positions at Grubtech
Privacy policyCookie policy