iSchool is a leading EdTech platform that provides online coding and artificial intelligence courses for students aged 6 to 18. As an Operations Team Leader at iSchool, you will play a key role in managing and coordinating the day-to-day operations of our organization. You will lead a team of operations associates, ensuring that all administrative tasks are completed efficiently and effectively.
At iSchool, we are dedicated to providing high-quality education and empowering students with the skills they need to thrive in the digital age. As an Operations Team Leader, you will contribute to our mission by optimizing processes, maintaining operational excellence, and fostering a collaborative and productive work environment.
Responsibilities
- Manage and lead a team of operations associates, providing guidance, coaching, and support
- Oversee the execution of day-to-day administrative tasks and ensure timely completion
- Develop and implement strategies to improve operational efficiency and effectiveness
- Collaborate with cross-functional teams to streamline processes and improve the customer experience
- Maintain accurate records and documentation of operational activities
- Identify areas for improvement and implement solutions to optimize operations
- Monitor and analyze operational data to identify trends and make data-driven decisions
- Ensure compliance with company policies, procedures, and standards
Requirements
- Proven experience as an Operations Team Leader or similar role
- Excellent leadership and team management skills
- Strong analytical and problem-solving abilities
- Ability to effectively prioritize and multitask in a fast-paced environment
- Excellent communication and interpersonal skills
- Strong attention to detail and accuracy
- Proficiency in using productivity tools and software, such as Microsoft Office Suite and project management software
- Experience in the EdTech industry is a plus
- Bachelor's degree in Business Administration or a related field
Benefits
Compatible Salary.
Sales Commission.
Medical Insurance.
Learning & Development Opportunities.
