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Customer Support Specialist

iSchool

iSchool

Customer Service
Egypt
Posted on Saturday, June 1, 2024
iSchool, a leading e-learning company specializing in coding and artificial intelligence education for students aged 6 to 18, is currently seeking a dedicated and knowledgeable Customer Support representative to join our team. As a Customer Support representative, you will play a crucial role in providing exceptional service to our students, parents, and teachers. Your responsibilities will include responding to customer inquiries, troubleshooting technical issues, providing product information, and ensuring customer satisfaction. This is a fantastic opportunity to contribute to the success of our mission to empower young minds through education and technology.

Responsibilities

  • Respond to customer inquiries and provide support via phone, email, and chat
  • Troubleshoot and resolve technical issues related to our e-learning platform
  • Assist customers with onboarding, registration, and payment processes
  • Provide product information and guide customers through course selection
  • Collaborate with other teams to continuously improve our customer support processes
  • Maintain accurate records of customer interactions and escalate complex issues when needed


Requirements

  • Proven experience in customer support or a similar role
  • Exceptional written and verbal communication skills
  • Ability to troubleshoot technical issues and provide clear instructions to customers
  • Strong problem-solving and multitasking abilities
  • Attention to detail and ability to work in a fast-paced environment
  • Knowledge of e-learning platforms and basic technical skills
  • Passion for education and commitment to providing outstanding customer service


Benefits

Compatible Salary.

Monthly Commission.

Medical Insurance.

Learning & Development Opportunities