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Call Center English Account



Customer Service
Cairo, Cairo Governorate, Egypt
Posted on Tuesday, July 9, 2024
iSchool is currently hiring for the position of Call Center English Account. As a Call Center English Account representative at iSchool, you will serve as the first point of contact for our English-speaking customers, providing exceptional customer service and resolving their inquiries and concerns.


  • Manage a high volume of inbound and outbound calls in a professional and timely manner
  • Provide excellent customer service to English-speaking customers, addressing their questions, concerns, and inquiries
  • Accurately enter and maintain customer information in our CRM system
  • Assist customers with troubleshooting and technical support regarding our online coding platform
  • Collaborate with cross-functional teams to ensure customer satisfaction and issue resolution
  • Follow call center scripts and guidelines to ensure consistent communication
  • Meet or exceed individual and team targets and KPIs
  • Maintain up-to-date knowledge of our products, services, and industry trends


  • Prior experience in a call center or customer service role is preferred
  • Fluency in English, with strong verbal and written communication skills
  • Ability to effectively handle high volume calls while maintaining professionalism
  • Strong problem-solving and multitasking abilities
  • Experience with CRM systems and call center software is a plus
  • Excellent customer service skills and a customer-oriented mindset
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • High school diploma or equivalent required, further education is a plus
  • Flexibility to work in shifts, including evenings, weekends, and holidays


Compatible Salary.

Incentives and Bonuses.

Monthly Commission.

Medical Insurance.

Learning & Development Opportunities