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Call Center English Account

iSchool

iSchool

Customer Service
Cairo, Cairo Governorate, Egypt
Posted on Tuesday, July 9, 2024
iSchool is currently hiring for the position of Call Center English Account. As a Call Center English Account representative at iSchool, you will serve as the first point of contact for our English-speaking customers, providing exceptional customer service and resolving their inquiries and concerns.

Responsibilities

  • Manage a high volume of inbound and outbound calls in a professional and timely manner
  • Provide excellent customer service to English-speaking customers, addressing their questions, concerns, and inquiries
  • Accurately enter and maintain customer information in our CRM system
  • Assist customers with troubleshooting and technical support regarding our online coding platform
  • Collaborate with cross-functional teams to ensure customer satisfaction and issue resolution
  • Follow call center scripts and guidelines to ensure consistent communication
  • Meet or exceed individual and team targets and KPIs
  • Maintain up-to-date knowledge of our products, services, and industry trends


Requirements

  • Prior experience in a call center or customer service role is preferred
  • Fluency in English, with strong verbal and written communication skills
  • Ability to effectively handle high volume calls while maintaining professionalism
  • Strong problem-solving and multitasking abilities
  • Experience with CRM systems and call center software is a plus
  • Excellent customer service skills and a customer-oriented mindset
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • High school diploma or equivalent required, further education is a plus
  • Flexibility to work in shifts, including evenings, weekends, and holidays


Benefits

Compatible Salary.

Incentives and Bonuses.

Monthly Commission.

Medical Insurance.

Learning & Development Opportunities