iSchool, a leading e-learning company specializing in coding and artificial intelligence education for students aged 6 to 18, is currently seeking a passionate and customer-oriented Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a crucial role in ensuring the success and satisfaction of our customers, including students, parents, and teachers. You will be responsible for understanding their needs, providing personalized guidance and support, and proactively identifying opportunities to enhance their experience with our products. This is an exciting opportunity to contribute to the success of our mission to empower young minds through education and technology.
Responsibilities
- Build strong relationships with customers and serve as their trusted point of contact
- Understand and anticipate customer needs and provide personalized guidance and support
- Proactively engage with customers to ensure their success and satisfaction
- Collaborate with cross-functional teams to address customer concerns and resolve issues
- Identify opportunities to enhance the customer experience and drive customer advocacy
- Provide product training to customers and contribute to the development of training materials
- Track customer interactions and maintain accurate records using CRM software
Requirements
- Proven experience in customer success or a similar role
- Strong interpersonal and communication skills
- Ability to build and maintain relationships with customers
- Empathetic and customer-oriented mindset
- Excellent problem-solving and decision-making abilities
- Strong organizational and time management skills
- Knowledge of e-learning platforms and basic technical skills
- Experience in the education industry is a plus
- Passion for education and commitment to customer success
Benefits
Very attractive package
Medical insurance
Incentives and bonuses every 6 months based on performance.
