iSchool, a leading e-learning company specializing in coding and artificial intelligence education for students aged 6 to 18, is currently seeking a detail-oriented and experienced Technical Onboarding Specialist to join our team. As a Technical Onboarding Specialist, you will play a crucial role in ensuring a smooth onboarding experience for our customers, including students, parents, and teachers. You will be responsible for guiding customers through the technical setup process, providing training and support, and troubleshooting any technical issues that may arise. This is an exciting opportunity to contribute to the success of our mission to empower young minds through education and technology.
Responsibilities
- Guide customers through the technical setup process, including software installation and account configuration
- Provide training and ongoing support to customers on how to use our e-learning platform and its features
- Troubleshoot technical issues that customers may encounter, and provide timely resolutions
- Collaborate with the product development team to provide feedback on customer pain points and suggest improvements
- Maintain documentation and create user guides to facilitate the onboarding process
- Stay up-to-date with the latest platform updates, features, and best practices
Requirements
- Proven experience in technical support or a similar role
- Strong technical skills with the ability to troubleshoot software and hardware issues
- Excellent communication skills, both written and verbal
- Ability to explain technical concepts to non-technical users
- Experience in providing training and support to customers
- Knowledge of e-learning platforms and basic programming concepts is a plus
- Ability to work independently and prioritize tasks in a fast-paced environment
- Attention to detail and commitment to providing exceptional customer service
