iSchool, a premier e-learning platform dedicated to teaching coding and artificial intelligence to students aged 6 to 18, is seeking a Customer Support representative who is a native-like English speaker. In this crucial role, you will provide exceptional support to our students, parents, and educators, ensuring a top-notch user experience. You will be responsible for handling inquiries, resolving technical issues, and assisting with various aspects of our educational offerings. Join us in our mission to empower young minds through innovative learning.
Responsibilities
- Respond to customer inquiries via email, phone, and chat in a professional manner
- Troubleshoot and resolve technical issues related to the e-learning platform
- Assist customers with onboarding, registration, and course selection
- Provide product information and support based on customer needs
- Collaborate with internal teams to enhance the customer support experience
- Document customer interactions and escalate issues as necessary
Requirements
- Minimum 6 months experience
- Previous experience in customer support
- Native-like proficiency in English, with excellent communication skills
- Strong problem-solving abilities and technical troubleshooting skills
- Ability to manage multiple tasks effectively while maintaining attention to detail
- Comfortable working in a fast-paced and dynamic environment
- Familiarity with e-learning platforms and basic technical concepts
- Passion for education and commitment to delivering exceptional customer service
Benefits
Compatible Salary.
Monthly Commission.
Medical Insurance.
Learning & Development Opportunities
