iSchool is seeking a
Sales Quality Intern to support the sales team in monitoring, evaluating, and improving the quality of customer interactions. This role provides hands-on experience in
sales performance analysis, call monitoring, and process improvement within the
EdTech industry. The ideal candidate will help ensure that sales representatives maintain high-quality communication and follow best practices to enhance customer experience and conversions.
Key Responsibilities:
- Call & Chat Monitoring: Review sales calls and chat conversations to assess quality, compliance, and effectiveness
- Sales Performance Evaluation: Analyze sales representatives' interactions and provide feedback for improvement
- Reporting & Documentation: Assist in preparing reports on sales quality metrics and trends
- Process Improvement: Identify areas for enhancing sales scripts, communication techniques, and overall customer interaction quality
- Training Support: Help in developing training materials and assisting in coaching sessions for the sales team
- Customer Feedback Analysis: Collect and analyze customer feedback to improve sales processes
- Collaboration: Work closely with the sales team to ensure high standards in customer communication
Requirements
- Education: Currently pursuing or recently completed a degree in Business, Marketing, Communications, or a related field
- Attention to Detail: Strong observational and analytical skills to assess sales interactions
- Communication Skills: Ability to provide constructive feedback and recommendations
- Tech-Savvy: Comfortable using CRM tools, call monitoring software, and Excel/Google Sheets for reporting
- Analytical Mindset: Ability to interpret data and present insights effectively
Preferred Qualifications:
- Experience with CRM platforms (e.g., HubSpot, Salesforce, or similar) is a plus
- Basic knowledge of sales processes, quality assurance, or customer service
- Passion for EdTech and customer experience improvement
Benefits
- Paid internship with potential for a full-time role
- Flexible working hours (remote or hybrid available)
- Hands-on experience in sales quality assessment within a growing EdTech company
- Professional training and mentorship
