Job Description:
iSchool is looking for a
Senior Telesales Specialist to engage with parents via
calls and chat, guiding them through the enrollment process for our
online coding programs for K-12 students. In addition to direct sales responsibilities, the
Senior Telesales Specialist will
manage and mentor a small team of 1-3 telesales agents, ensuring they meet performance targets and maintain high-quality customer interactions.
Key Responsibilities:
- Handle Inbound & Outbound Calls: Engage with parents who have shown interest in our courses, providing information and answering inquiries
- Live Chat & Follow-Ups: Assist parents via chat and ensure timely follow-ups to support enrollment decisions
- Sales Consultation: Understand parents' needs and recommend the best programs for their children
- Lead Conversion & Target Achievement: Work towards achieving and exceeding enrollment targets
- CRM Management: Maintain accurate records of conversations, inquiries, and conversions
- Objection Handling: Address concerns effectively and guide parents toward making confident enrollment decisions
- Team Leadership & Coaching: Oversee a team of 1-3 telesales agents, providing guidance, support, and training to improve performance
- Performance Monitoring: Track team sales performance, set goals, and ensure adherence to best practices
- Customer Relationship Management: Build and maintain strong relationships with parents for potential future enrollments
Requirements
- Experience: 3-5 years in telesales, customer service, or educational sales, with at least 1 year of leadership or team management experience
- Excellent Communication: Strong verbal and written skills in Arabic and English
- Sales & Leadership Skills: Strong persuasion, negotiation, and coaching abilities
- Tech-Savvy: Comfortable using CRM and chat tools
- Customer-Centric Approach: Ability to handle objections with empathy and professionalism
- Goal-Oriented: Ability to work under pressure, achieve personal sales targets, and help agents meet their goals
- Availability: Willing to work during peak hours, including evenings and weekends, to match parents' schedules
Preferred Qualifications:
- Experience in B2C telesales or EdTech sales
- Background in STEM education or coding programs is a plus
- Experience training or mentoring junior sales agents
Benefits
- Base salary + commission structure
- Career growth opportunities within iSchool
- Training & professional development programs
