iSchool is seeking a results-oriented
Account Manager to join our dynamic team. In this role, you will serve as the primary point of contact for our clients, ensuring their satisfaction and fostering long-term relationships. You will work closely with educational institutions and individual customers to understand their needs, provide solutions, and promote our range of online coding and programming courses for K-12 students.
Your expertise in account management will be vital in maintaining high levels of client engagement, loyalty, and growth within your portfolio.
Key Responsibilities:
- Manage a portfolio of accounts to achieve long-term success and client satisfaction
- Serve as the liaison between clients and internal teams to ensure smooth communication and execution of services
- Identify new business opportunities within existing accounts to drive growth and expansion
- Conduct regular check-ins with clients to assess satisfaction and address any concerns
- Develop and implement strategies to enhance customer retention and loyalty
- Gather client feedback to inform product development and improvement
- Prepare and deliver reports on account status and performance metrics
Requirements
- Proven experience as an Account Manager or in a similar client-facing role, preferably in the education or EdTech sector
- Strong communication and interpersonal skills, with the ability to build rapport with clients
- Excellent organizational and time management skills
- Proficiency in CRM software and other account management tools
- Ability to analyze data and make informed decisions
- Strong problem-solving skills with a customer-centric mindset
- Bachelor's degree in Business, Education, or a related field is preferred
- Willingness to travel for client meetings as necessary
Benefits
- Compatible Salary
- Incentives and Bonuses
- Medical Insurance
- Learning & Development Opportunities
