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iSchool
iSchool, an innovative EdTech platform dedicated to providing coding and artificial intelligence lessons to students aged 6 to 18, is excited to offer an opportunity for a Customer Service Intern to join our vibrant team. This internship is designed for individuals eager to gain hands-on experience in customer service while supporting our team’s daily operations.
As a Customer Service Intern, you will assist with various customer-facing functions, including handling inquiries, supporting students and parents, and ensuring a seamless experience for all our users. This is an excellent opportunity for students or recent graduates looking to build their communication and service skills in a fast-paced and dynamic environment.
Responsibilities
•Respond to customer inquiries via phone, email, and chat support in a timely and professional manner.
•Assist customers with onboarding, registration.
•Resolve technical issues related to our e-learning platform.
•Communicate with parents about the progress of their students.
•Collaborate with the other departments to improve customer service.
•Document and track customer interactions and report any issues to the appropriate teams.
