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Customer Service Representative

iSchool

iSchool

Customer Service
Nasr City, Al Manteqah Al Oula, Nasr City, Cairo Governorate, Egypt
Posted on Nov 10, 2025

iSchool, a pioneering e-learning platform focusing on programming and artificial intelligence education for students aged 6 to 18, is inviting applications for the position of Customer Service Representative. In this role, you will be the first point of contact for our students, parents, and educators, providing them with high-quality support and guidance. Your primary responsibilities will include answering queries, resolving issues, and ensuring that our customers have a positive experience with our services. If you have strong communication skills and a customer-centric approach, iSchool is the perfect place for you to make an impact.


Responsibilities

  • Handle customer inquiries via phone, email, and chat in a friendly and professional manner.
  • Assist with course registrations, account issues, and financial transactions.
  • Support users in troubleshooting technical issues related to our learning platform.
  • Provide information about course offerings and educational resources.
  • Maintain accurate records of customer interactions and feedback to improve our services.
  • Work collaboratively with other teams to enhance the overall customer experience.
  • Identify opportunities for upselling and improving customer satisfaction.
  • Minimum of 1 year of experience in customer service or a related field.
  • Excellent communication skills, both written and verbal.
  • Familiarity with customer service software and CRM systems.
  • A proactive attitude with the ability to resolve issues efficiently.
  • Strong organizational skills and attention to detail.
  • Ability to work independently in a remote setting.
  • Passion for education, technology, and helping others succeed.

Social and Medical Insurance.

Learning & Development Opportunities

See more open positions at iSchool
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