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Lean Technologies
Dubai, United Arab Emirates
Full time
Commercial
About the Job
As a Technical Support Specialist at Lean Technologies, you will be at the forefront of supporting our B2B clients as they integrate and use our financial APIs. You’ll join a small, collaborative team in Dubai or Riyadh (hybrid), where your technical expertise and proactive mindset will directly impact both our clients’ success and our internal operations.
Lean is a fast-growing startup - many of our processes are still being defined. We’re looking for someone who thrives in a dynamic environment, is eager to ask questions, and is motivated to help shape how we work. You’ll be empowered to investigate issues, document solutions, and suggest improvements, with the support of your manager and teammates. Your contributions will not only resolve immediate client challenges but also help build the foundation for Lean’s future support operations.
About Lean
Lean enables companies to seamlessly connect to their users’ bank accounts to initiate real-time payments and retrieve their account information. Our products have garnered the trust of leading companies and enabled them to deliver powerful experiences when connected with a user’s bank account, allowing users to perform prudent financial planning, get better rates on loans, transfer money to friends, and more, without compromising on privacy or security.
Backed by top-tier global investors including General Catalyst, Sequoia and Shorooq, and having recently raised $67.5M in Series B funding, we’re building the rails for Open Finance in MENA. We’re trusted by 250+ clients across the UAE and Saudi Arabia — including the likes of Binance, Etisalat Group, Careem, Sarwa, and many more - making it the region’s most valuable Open Banking platform.
Joining Lean means working on impactful problems, shaping the future of finance in the region, and being part of a fast-growing team that’s setting the standard for open banking in MENA.
Key Responsibilities
Respond promptly to client issues via Plain, Slack, WhatsApp, email, and occasionally on calls or online meetings
Investigate, triage, and resolve API and product-related problems using tools such as Elasticsearch, Postman, and internal admin panels
Escalate bugs and feature requests to engineering and product teams, providing clear context and documentation
Document solutions, new processes, and frequently asked questions to expand our support resources
Participate in incident management, including taking part in on-call rotations
Perform basic QA testing during issue triage and incident resolution
Identify and suggest improvements to support processes, tools, and documentation as you encounter opportunities
What we're looking for
Experience working with APIs; API testing using Postman is essential
Ability to read logs and understand code (any programming language is a plus)
Solid grasp of OAuth and client-server relationships
Medium-level SQL skills (SELECT queries, filtering, JOINs, aggregation, date functions, CASE, UNIONs)
Able to create basic SQL queries independently
Experience in fintech, ideally within fiat fintech (banks, neobanks, etc.)
Basic QA knowledge is a plus
Technical writing skills are a plus
Strong troubleshooting abilities
Proactive and takes ownership of resolving issues
Comfortable with change and ambiguity
Documents solutions and improves processes
Experienced in supporting B2B or enterprise clients
Fluent or native Arabic speaker is required
NB. While we think the above experience could be important, we’re keen to hear from people that believe they have valuable experience to bring to the role. If you identify with the team and mission, but not all of our requirements, then please still apply!!
Lean is the first regulated open banking and open finance company operating across the UAE and Saudi Arabia. Since 2019 we've been on a mission to become the pre-eminent A2A payments company in the Middle East - enabling our clients to seamlessly connect to their users’ bank accounts to initiate real-time payments and retrieve account information. Our products have garnered the trust of some of the leading companies in the region, including the likes of Etisalat Group, Careem, Binance, Tabby, Tamara, Tawuniya, and more.
To date, Lean has processed billions of dollars, and our products have connected with hundreds of thousands of accounts across the region. We've recently announced our $67.5 million Series B funding round led by General Catalyst, following earlier investment from Sequoia Capital. This funding marks a major milestone for Lean and the financial ecosystem across the MENA region. At Lean, we’re committed to driving the next generation of financial innovation by making financial data and payments more accessible and transparent for businesses and consumers alike.
To that end, we're always on the lookout for talented, driven, and entrepreneurial candidates to join us in our mission of enabling the next generation of financial innovation. If you're motivated by solving hard problems and leaving a lasting legacy while you're at it, Lean's where you need to be.
Not only do we offer competitive salaries, private healthcare, and flexible office hours, but we also insist that every member of the team hold a meaningful equity stake in the business to ensure long-term alignment. We'd love you to join us for this journey!
Lean is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
When applying for a job at Lean Technologies, we will need to collect, use and share Personal Data about you with different members of our team during the application process. This may mean transferring your data to members of the team in one of our office locations worldwide outside of the country you are in. Please refer to our Privacy Notice on our website for more information about how we may use and store your Personal Data
