Company Overview
Letswork is a company that specializes in providing voice and non-voice customer care services. With a team of 51-200 employees, we aim to deliver top-notch customer support and satisfaction. Visit our website at https://letsworks.co/ to learn more about us.
Job Overview
We are hiring a Customer Care Professional to join our team at Letswork. As a Customer Care Professional, you will be responsible for providing exceptional customer service to our clients. This is a full-time position based in Bangalore, Karnataka, India. The ideal candidate should be a fresher with less than 1 year of experience.
Qualifications And Skills
- Excellent verbal and written communication skills
- Good listening and problem-solving skills
- Ability to handle customer complaints and provide appropriate solutions
- Patient and empathetic attitude towards customers
- Ability to work well in a team environment
- Basic computer skills and ability to learn new software quickly
- Ability to multitask and prioritize tasks effectively
- Attention to detail and strong organizational skills
- Flexible and adaptable to changing work schedules
- Ability to work under pressure and meet deadlines
Roles And Responsibilities
- Handle inbound and outbound customer calls in a timely and professional manner
- Identify customer needs and provide appropriate solutions or alternatives
- Follow communication procedures, guidelines, and policies
- Maintain customer databases by updating account information
- Resolve product or service problems by clarifying the customer's complaint
- Ensure customer satisfaction and provide excellent customer service
- Manage and resolve customer complaints
- Provide accurate and complete information to customers
- Escalate customer issues to the appropriate departments, if needed
- Meet and exceed key performance indicators and targets
