Customer Experience, Operations & Founder Support Specialist

MonkiBox
MonkiBox

Operations, Customer Service

Egypt

Posted on Jul 30, 2026

Apply through this application link https://forms.gle/Tu7z75AxPwCwvdRn7

We’re Hiring: Customer Experience, E-commerce Operations & Founder Support Specialist

MonkiBox is looking for a highly organised, proactive, and resourceful team member to take ownership of our customer experience, support our day-to-day e-commerce operations, and work closely with the founder across administrative and business priorities.

This is a fully remote position. You will be the primary point of contact for our customers and an important link between the founder, warehouse team, suppliers, and delivery partners.

This is a hands-on role for someone who communicates clearly, follows through, solves problems independently, and is comfortable managing a varied workload. Your responsibilities will range from customer conversations and sales to order coordination, stock support, administrative tasks, research, and ad-hoc projects.

Customer Service & Sales

• Respond to customers in Arabic and English across WhatsApp, email, and social media DMs

• Help parents select the right products for their child’s age and developmental stage

• Convert enquiries into sales through warm, knowledgeable, and helpful communication

• Respond to questions and objections related to products, shipping, subscriptions, and customer accounts

• Manage subscription changes, pauses, cancellations, returns, exchanges, refunds, and reshipments

• Take ownership of customer issues and follow them through until they are fully resolved

• Maintain accurate customer, subscription, and order records in Shopify

• Identify recurring customer concerns and recommend ways to improve the customer experience

Order & Fulfilment Support

• Review daily orders for accuracy and identify any issues before fulfilment

• Coordinate remotely with the warehouse team on picking, packing, and dispatch

• Ensure orders are shipped on time and track them through successful delivery

• Take full ownership of delayed, failed, returned, or exceptional deliveries

• Liaise with courier partners to resolve delivery issues and obtain shipping quotes

• Coordinate reshipments and replacements for missing, damaged, or incorrect items

• Keep customers proactively updated rather than waiting for them to follow up

• Track recurring fulfilment issues and help improve internal processes

Inventory & Stock Support

• Coordinate with the warehouse to receive and verify incoming stock against purchase orders

• Monitor inventory levels and flag low stock, discrepancies, or potential shortages

• Maintain accurate stock records and update internal inventory trackers

• Log and process returned, damaged, or missing items

• Support stock counts and investigate inventory discrepancies with the warehouse

• Coordinate with suppliers regarding reorders, replacements, product issues, and stock-related queries

Founder & Virtual Assistant Support

• Support the founder with day-to-day administrative and operational tasks

• Maintain task lists, trackers, deadlines, and outstanding follow-ups

• Assist with data entry, document organisation, filing, and record keeping

• Prepare basic reports, documents, presentations, and spreadsheets when required

• Help follow up with team members, suppliers, service providers, and external partners

• Assist with occasional business and project tasks

• Take ownership of ad-hoc projects and help keep priorities moving without constant supervision

Website & Content Support

• Assist with Shopify updates, including product listings, descriptions, pricing, images, and inventory information

• Update website banners, landing pages, blog pages, and other content when required

• Check the website regularly and flag broken links, bugs, incorrect information, or content errors

• Coordinate updates with designers, developers, or other service providers

• Review customer-facing content to ensure it is accurate, clear, and consistent

• Support basic content uploading and formatting across relevant platforms

Reporting & Process Improvement

• Prepare and maintain daily or weekly reports related to orders, fulfilment, customer issues, and inventory

• Keep internal trackers accurate and up to date

• Identify recurring problems and suggest practical solutions

• Document processes and help create clear operating procedures

• Support new systems, tools, and operational improvements as the business grows

You may be a strong fit if you:

• Are fluent in written and spoken Arabic and English

• Have experience in customer service, e-commerce, operations, administration, or virtual assistant work

• Have strong written communication skills and can represent the brand professionally

• Are highly organised and able to manage several priorities at the same time

• Take ownership of problems and follow through until they are resolved

• Are comfortable making decisions and working without constant supervision

• Have excellent attention to detail, particularly when handling orders, customer information, stock, and payments

• Are resourceful and know how to find answers rather than waiting for instructions

• Can communicate confidently with customers, warehouse teams, suppliers, and couriers

• Are comfortable with changing priorities and a varied workload

• Are comfortable using spreadsheets, shared documents, task-management tools, and online systems

• Have a reliable internet connection and a suitable setup for fully remote work

Experience with Shopify, customer support platforms, WhatsApp Business, courier portals, inventory systems, or e-commerce subscriptions would be an advantage.

About MonkiBox

MonkiBox creates stage-based, play-based learning products designed to support children’s development from birth.

Our products combine age-appropriate play tools, books, and expert guidance to help parents understand what their child needs at each developmental stage and support their development with confidence.

How to Apply

Please complete the application form at https://forms.gle/Tu7z75AxPwCwvdRn7

The form includes a few short questions designed to help us understand your relevant experience, communication skills, availability, and fit for the role.

Applications submitted by email or direct message will not be reviewed.

See more open positions at MonkiBox