Job Title : Technical Support Engineer.
Location : Gurugram (On-site).
Experience : 3-5 years.
Type : Full-time.
Salary : Competitive.
About The Role
We are looking for a Technical Support Engineer to take ownership of managing customer issues from start to resolution.
This role requires a mix of technical troubleshooting, customer communication, and collaboration with the engineering team to ensure timely resolutions and continuous support improvements.
Responsibilities
- Manage and resolve support tickets, ensuring timely responses and issue resolution.
- Troubleshoot and diagnose technical issues related to product functionality, integrations, and APIs.
- Conduct product demos and assist with customer onboarding.
- Work closely with the engineering team to escalate and resolve complex issues.
- Maintain and improve the internal knowledge base by documenting common issues and solutions.
- Identify patterns in customer issues and contribute to product enhancements.
- Ensure timely resolution of critical support requests while maintaining SLAs.
Technical Requirements
- 3-5 years of experience in technical/customer support or a similar role.
- Strong troubleshooting experience with web applications, APIs, and integrations.
- Ability to analyze and debug API requests, logs, and authentication issues.
- Familiarity with RESTful APIs, webhooks, and troubleshooting HTTP errors.
- Experience with SQL queries or basic scripting (Python, JavaScript, or similar) is a plus.
- Understanding of cloud-based SaaS products and troubleshooting methodologies.
- Strong problem-solving skills and a customer-first approach.
- Fluent in English and Arabic (preferred).
Why Join Us ?
- Take ownership of managing and resolving support issues.
- Be a foundational member of a growing support team.
- Work in a fast-paced problem-solving environment.
- Collaborate closely with engineering and product teams.
(ref:hirist.tech)
