Position Overview
AlGhandoura Industrial Group LTD is seeking a highly motivated and professional Customer Service Representative to join our dynamic team. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a passion for providing exceptional customer service. In this role, you will be responsible for handling customer inquiries, complaints, and orders with efficiency and professionalism.
Key Responsibilities
- Respond to customer inquiries via phone, email, and social media in a timely and professional manner.
- Provide accurate and detailed information about our products and services.
- Address and resolve customer complaints with empathy and a positive attitude.
- Process customer orders, payments, and returns accurately and efficiently.
- Collaborate with other departments to ensure customer satisfaction and timely resolution of issues.
- Maintain accurate and updated customer records and databases.
- Uphold company policies and procedures while delivering exceptional service to customers.
Qualifications
- High school diploma or equivalent; college degree preferred.
- Minimum of 2 years of experience in customer service or related field.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in Microsoft Office and customer service software.
- Ability to multitask and work in a fast-paced environment.
- Positive attitude and willingness to learn.
Working Conditions
- This is a full-time position with occasional overtime and weekend work.
- Office environment with some remote work options.
- May require sitting or standing for extended periods of time.
- Ability to lift up to 25 pounds.
Benefits
- Competitive salary.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Professional development opportunities.
- Employee discount on company products.
