Position Summary: The Workplace Navigator is the ambassador of our company, a key member of the team providing customer service at our facilities.
This position is responsible for ensuring a smooth integration and ongoing experience for employees in the workplace, providing assistance with workplace spaces, tools & processes and making sure the facility remains ready to receive staff each day.
The Workplace Champion will report into the facilities department with a vast connection to local team.
Key Responsibilities
- Provide support to the employees; insight and support on tools and processes, introducing and reinforcing protocols & etiquette, being visible and available to the employees to answer questions & provide information about the work environments.
- Always promote a positive service image of the company.
- Provide feedback and suggestions raised by the users to our team.
- Conduct daily floor walks to ensure space readiness; all reservable desks & offices are clear and equipment is working, and conference room furniture & equipment is accounted for and working.
- Responsible for the upkeep and management of shared spaces support items such as supply drawers, sanitary stations, equipment etc.
- Proactive management of communal floor areas, including hubs, vending areas, kitchen areas, meeting rooms, and toilets, engaging with the relevant teams as appropriate (engineering, cleaning, vending, building management, conference suite)
- Manage the locker process & ongoing distribution post implementation.
- Participate in & conduct a variety of meetings with employees and partners as defined in the playbook.
- Create and distribute newsletter & other relevant communications.
- Support moves/changes across the workspace
- Have a friendly yet assertive to approach business users to keep desks clear
- Hold monthly surgeries with floor occupants and key stakeholders building harmonious relationships between building occupants, supply partners,
- Carry out inductions and coffee chat with new starters
- Assist conference services teams where applicable.
- Report all incidents and exposure to risks to the Facilities Manager so that they can be investigated
- Ensure all Health & Safety requirements are met in accordance with Health and Safety in-country and Contractual requirements
- Adhere to all Services Site Operating Procedures, Standards and Policies and all customer site rules
- Always maintain a professional appearance and adhering to company personal presentation standards
- Support and drive global implementations of Host & Service Excellence Program
