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Customer Service Specialist

Qureos

Qureos

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Customer Service
Riyadh Saudi Arabia
Posted on Friday, August 16, 2024
Key Responsibilities

  • Respond to incoming customer inquiries via phone, email, and chat in a professional and timely manner
  • Record and maintain accurate customer information and interactions in the company database
  • Collaborate with other departments to resolve customer issues and escalate complex cases to the appropriate team members
  • Keep up-to-date on product and service knowledge in order to provide accurate and efficient solutions to customers
  • Identify and report any trends or recurring issues to the Customer Service Manager
  • Strive to meet or exceed customer satisfaction goals and targets
  • Provide regular feedback and suggestions for process improvements to enhance the overall customer experience

Qualifications

  • Bachelor's degree preferred
  • Minimum of 3 years of experience in a customer service role
  • Excellent communication skills, both written and verbal
  • Strong problem-solving and decision-making abilities
  • Proficient in Microsoft Office Suite and experience with customer service software a plus
  • Ability to prioritize and manage multiple tasks in a fast-paced environment
  • Strong attention to detail and accuracy
  • Ability to work independently and as part of a team
Apply now
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