Customer Service Specialist

Qureos
Qureos

This job is no longer accepting applications

See open jobs at Qureos.See open jobs similar to "Customer Service Specialist" Hub71.

Customer Service

Riyadh Saudi Arabia

Posted 6+ months ago
Key Responsibilities

  • Respond to incoming customer inquiries via phone, email, and chat in a professional and timely manner
  • Record and maintain accurate customer information and interactions in the company database
  • Collaborate with other departments to resolve customer issues and escalate complex cases to the appropriate team members
  • Keep up-to-date on product and service knowledge in order to provide accurate and efficient solutions to customers
  • Identify and report any trends or recurring issues to the Customer Service Manager
  • Strive to meet or exceed customer satisfaction goals and targets
  • Provide regular feedback and suggestions for process improvements to enhance the overall customer experience

Qualifications

  • Bachelor's degree preferred
  • Minimum of 3 years of experience in a customer service role
  • Excellent communication skills, both written and verbal
  • Strong problem-solving and decision-making abilities
  • Proficient in Microsoft Office Suite and experience with customer service software a plus
  • Ability to prioritize and manage multiple tasks in a fast-paced environment
  • Strong attention to detail and accuracy
  • Ability to work independently and as part of a team

This job is no longer accepting applications

See open jobs at Qureos.See open jobs similar to "Customer Service Specialist" Hub71.
See more open positions at Qureos