Job Purpose
To ensure that customer satisfaction is maintained at the highest level by providing high quality and pro-active service in the clients’ reception area. To ensure effective communication with client, peers, building tenants and management at all times.
Role Summary
- Greet all visitors courteously, ensure security clearance is checked.
- Give out identification badges and information on site safety and emergency procedures.
- Enter visitor’s details using electronic booking system.
- Provide prompt, efficient, and polite response to both visitor’s and internal customers either face to face, via telephone or email communication.
- Notify hosts of visitor’s arrival and where guests are not collected make follow up calls.
- Co-ordinate all meeting room bookings using the resource database.
- Ensure hospitality requests are forwarded to the FM team within the set guidelines.
- Actively assist in the compliance of the Reception SLA’s.
- Co-ordinate all AV equipment bookings on site using electronic booking system.
- Ensure that Reception image is kept up to standard and in line with the CSC Standards document.
- Organise photo id badges users and send to vetting office.
- Communicate any FM issues to the building users via email.
- Carry out any adhoc duties as directed by the site FM.
- Assist with admin and FM duties as directed by the site FM.
- Ensure that all calls are answered in accordance with the associated call handling procedure for the CSC account.
Experience Required
- Experience of similar reception environment, commitment to team culture and approach to service delivery, and be able to deal with staff at all levels; flexible and willing approach to work
- Good IT skills including Word, Excel, Power Point and Office Outlook
- Able to organise and prioritise own workload to ensure high level image is maintained in reception
- Smart presentable image and excellent communication skills
- Position is Full Time
