The
Community and Inspection Coordinator is responsible for managing community-related concerns, ensuring compliance with property rules, issuing notifications, and resolving issues reported by residents. This role facilitates communication between tenants, owners, and internal departments while overseeing inspection processes to maintain compliance and community standards. The Coordinator serves as the primary contact for leased property tenants, ensuring a smooth and well-managed community experience.
Key Responsibilities
Community Engagement & Issue Resolution:
- Address and resolve customer complaints, suggestions, or requests through coordination with the Customer Happiness Centre Department via online tickets or email requests.
- Investigate, coordinate, and resolve issues raised by residents and customers.
- Facilitate communication with property owners and tenants regarding community concerns and operational updates.
- Assist with compliance monitoring and ensure that owners, tenants, residents, and guests adhere to Community Rules and Lease Agreements.
- Manage car parking allocations and resolve parking-related concerns within the community.
Inspection & Compliance Management
- Conduct routine property inspections to ensure compliance with community guidelines and identify maintenance needs.
- Issue and manage Notices of Violation and Violation Orders for non-compliance cases.
- Ensure the proper usage of approved systems and processes for compliance monitoring.
- Prepare and distribute notification letters to unit owners regarding the expiry of their Defect Liability Period (DLP).
- Administer, process, and recover insurance cases through effective communication with insurance providers.
Administrative & Coordination Support
- Process correspondence with tenants, owners, and third parties to facilitate smooth property management operations.
- Provide support by producing, modifying, or distributing notices, memos, and general updates for community members.
- Maintain accurate records of interactions, compliance issues, and property-related documentation.
- Ensure leasing availability is updated and shared weekly with brokers.
- Undertake the Municipal Lease Attestation process and coordinate between tenants and the municipality.
Operational Support & Customer Service
- Handle requests for access card issuance and maintain proper documentation for tenants.
- Manage the process of promotional material requests, approvals, and distributions within the community.
- Serve as the primary contact for phone calls routed by the Customer Happiness Centre Department, ensuring proper resolution of issues by liaising with relevant departments.
- Ensure high-quality customer service and assist customers with day-to-day operational matters.
- Contribute to overall office operational needs by providing administrative support to the Asset Management Department.
- Undertake additional roles and tasks as assigned by the Property Manager or as required by Management.
Health, Safety, And Environmental Compliance
- Ensure compliance with policies, rules, and procedures related to health, safety, and environmental management.
- Promote best practices in safety, sustainability, and regulatory compliance within the community.
Education
Requisite Qualifications:
- BA/BS degree or equivalent.
Experience
- 4-6 years of relevant experience in community management, inspections, or property coordination.
Required Skill Sets
- Strong communication and interpersonal skills to engage with residents and stakeholders effectively.
- Excellent problem-solving and analytical abilities.
- Ability to manage multiple tasks efficiently and prioritize workload.
- Proficiency in Microsoft Office and relevant property management software.
- Strong reasoning and decision-making capabilities.
- Ability to work independently and within a team to ensure compliance and community satisfaction.
