Alzayani Investments is seeking a highly motivated and customer-focused CRM Representative (Bahraini Candidate) to join our team in Rifa, Bahrain. This full-time position offers an exciting opportunity to contribute to the growth and success of our company by effectively managing customer relationships and ensuring a positive customer experience. As a CRM Representative, you will play a crucial role in maintaining and developing strong relationships with our clients, utilising our CRM system to track interactions, manage data, and provide exceptional service.
Responsibilities
- Maintain accurate and up-to-date customer information within the CRM system.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Identify and escalate complex customer issues to the appropriate team members.
- Proactively identify opportunities to improve customer satisfaction and loyalty.
- Collaborate with other departments to ensure seamless customer service delivery.
- Generate reports and analyse customer data to identify trends and insights.
- Contribute to the development and implementation of CRM best practices.
- Adhere to company policies and procedures regarding customer data and privacy.
- Participate in team meetings and training sessions to enhance skills and knowledge.
- Perform other duties as assigned by management.
Qualifications
- Bahraini Nationality is required for this role.
- Proven experience in a customer service or CRM-related role is preferred.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organisational skills.
- Proficiency in using CRM software and Microsoft Office applications.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Ability to multitask and prioritise effectively in a fast-paced environment.
- A positive and proactive attitude with a strong customer focus.
