Automotive Call Center Agent - DLuxe Car Care

Qureos
Qureos

This job is no longer accepting applications

See open jobs at Qureos.See open jobs similar to "Automotive Call Center Agent - DLuxe Car Care" Hub71.

Customer Service

Dubai - United Arab Emirates

Posted 6+ months ago
Duties And Responsibilities

  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Researching required information using available resources.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization’s service and product information.
  • Processing forms, orders, and applications requested by the customers.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Completing call notes and call reports as necessary and updating them in the CRM.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Managing administration, communicating and coordinating with internal departments.
  • Opening work orders
  • Other duties as assigned.

Requirements

  • Experience in dealing with the public.
  • Excellent communication skills, including verbal with proper grammar.
  • Ability to work with others in a close manner.
  • Good computer skills.
  • Good multi-tasking skills.

Skills And Specifications

  • Technical expert in related computer applications.
  • Able to react effectively and calmly in emergencies.
  • Able to maintain customer confidentiality.

This job is no longer accepting applications

See open jobs at Qureos.See open jobs similar to "Automotive Call Center Agent - DLuxe Car Care" Hub71.
See more open positions at Qureos