Job Title: Retail Associate – Yarn over Textiles and Yarns Trading
Location: Abu Dhabi, UAE
Reports To: Store Manager
Job Type: Full-time
Job Summary
The Retail Associate will be a key member of our team, responsible for providing exceptional customer service, assisting with daily store operations, and maintaining a welcoming environment for all crafters. This role is perfect for an enthusiastic individual with a passion for yarn and crafts (especially knitting and crochet) who enjoys helping others find inspiration and the perfect supplies for their projects.
Key Responsibilities
- Customer Service:
- Greet customers warmly and provide a friendly and positive shopping experience.
- Assist customers in locating products, answering questions about yarn types, weights, tools, and craft techniques.
- Offer personalized recommendations based on customer needs and project ideas.
- Handle customer inquiries, feedback, and minor issues professionally and escalate complex issues to the Store Manager.
- Demonstrate product features and offer basic craft advice (e.g., how to read a yarn label, basic stitch explanations).
- Sales & Transactions:
- Accurately process sales transactions using the Point-of-Sale (POS) system.
- Handle cash, credit card, and gift card payments with precision.
- Explain store policies, promotions, and loyalty programs to customers.
- Encourage add-on sales and promote featured products or classes.
- Merchandising & Store Maintenance:
- Replenish shelves and displays, ensuring products are well-stocked,
neatly arranged, and visually appealing.
- Assist with receiving and unpacking new merchandise, checking for
accuracy and damage.
- Organize and maintain the backroom and storage areas.
- Ensure the sales floor, restrooms, and common areas are clean, tidy, and
inviting.
- Assist with creating engaging product displays under the direction of the
Store Manager.
- Class & Event Support:
- Provide information to customers about upcoming knitting, crochet, and
other craft classes and workshops.
- Assist with class registrations and help direct customers to the class
area.
- Help prepare the classroom space before and after sessions, ensuring
materials and tools are ready.
- General Duties:
- Adhere to all store policies and procedures, including opening and closing
routines.
- Maintain product knowledge by staying informed about new arrivals,
trends, and crafting techniques.
- Collaborate effectively with the Store Manager and other team members.
- Assist with inventory counts as needed.
Full Requirements
Education & Experience:
- High school diploma or equivalent.
- Previous retail sales or customer service experience, preferably in a specialty
retail environment (e.g., crafts, hobby, boutique, bookstore).
- Experience with a POS system.
Skills & Knowledge
- Passion for Yarn & Crafts: A strong interest in and familiarity with knitting,
crochet, and other common crafts (e.g., embroidery, macrame).
- Basic Knitting & Crochet Skills: Ability to demonstrate basic stitches (e.g., knit,
purl, single crochet, double crochet) and understand basic pattern terminology.
Intermediate skills are a significant advantage.
- Customer Service Excellence: A friendly, positive, and patient demeanor with a
genuine desire to help customers.
- Communication Skills: Clear and articulate verbal communication skills to
interact effectively with customers and colleagues.
- Interpersonal Skills: Ability to build rapport with customers and work well
within a team.
- Attention to Detail: Accuracy in handling transactions and merchandising
products.
- Basic Math Skills: Competency in performing basic calculations for sales
transactions.
- Reliability & Punctuality: Dependable and able to adhere to scheduled shifts.
- Physical Stamina: Ability to stand for extended periods, bend, lift (up to 10 kg), and reach to stock shelves.
