Alzayani Investments is seeking a highly motivated and experienced Operations Manager to oversee the daily operations of our expanding coffee chain in Bahrain. This is a full-time position offering a unique opportunity to contribute to a dynamic and growing brand. The Operations Manager will play a crucial role in ensuring the smooth and efficient running of our coffee shops, maintaining high standards of quality and customer service, and driving profitability.
Responsibilities
- To lead & develop the team – ensure all stores are resourced with trained staff.
- To deliver a world-class customer experience in all our stores.
- To maintain the brand standards.
- To grow our sales to achieve the sales targets & drive L4L sales.
- To manage the P & L performance for the business – achieving budgeted labour, margin & PBIT ratios.
- Pro-actively follow up and monitor set goals and targets, and act on deviations. Update forecast as needed.
- Initiate, implement and analyze projects from both a financial and commercial perspective in order to create recommendations.
- Utilize relevant tools and reports to include Commercial Review, CSI, Food Safety Audit in order to develop the business, yourself and your team Increase operational efficiency.
- Ensure implementation and compliance with the company manual/ rules and guidelines relating to the Company.
- Communicate and promote the restaurant goal and tasks within the Company organization to relevant stake holders.
- Ensure that the Company meets all legal requirements and company policies for food safety, HACCP and labelling in conjunction with the Food Safety Specialist
- Overall responsible for ensuring compliance to legislative and the company’s requirements in the areas of Quality and Environment
- Define the commercial strategy for the international and national range sold in the retail section and establish the guidelines for national and local range development including pricing. Sourcing and supply is done according to the defined standard and quality of the company.
- Sign-off staff in their training materials tasks.
- Check alignment with Op's team and Store Managers.
- JRMS Training and coaching Store Managers.
- Support and coach the sites in functional questions as needed and ensure that the company concept, manuals, and current guidelines are known.
- Create and implement a successful pricing strategy for all the company’s units based on the international and retail guidelines.
- Supervise and analyze the local competition in order to secure a competitive price distance to competitors and the lowest price in every food category.
- Monitor the national food market environment regarding competitors, customer expectations, trends, etc.
- To ensure that our business complies with all local legal requirements & is safe & risk free.
- To manage the end-to-end business BOH & FOH processes supply chain in line with product offer.
- To ensure all operational controls are in place.
- To maintain the wastage at 1%.
Qualifications
- Proven experience of 5-7 years in a similar operations management role, preferably within the food and beverage industry.
- Diploma or any relevant education.
- Experience of strong operational P & L management – understanding how to drive profit through every line of the P & L.
- Experience of leading a team of broad functional experts.
- Experience of achieving excellence in customer service & brand standards.
- Some experience of managing a broader supply chain is preferable.
- Experience of F & B business is essential – understanding the drives of profit, the health & safety requirements etc.
