We are seeking a highly skilled and experienced
CRM Developer Manager to lead the development, customization, and optimization of our Customer Relationship Management (CRM) platform. The ideal candidate will oversee a team of CRM developers, collaborate with cross-functional departments, and ensure the CRM system supports business goals, customer engagement, and sales operations effectively.
Key Responsibilities
- Lead CRM Development: Manage and mentor a team of CRM developers, setting priorities and overseeing project delivery timelines.
- CRM Customization & Integration: Develop, configure, and maintain CRM components (workflows, reports, dashboards, plugins, APIs).
- Technical Leadership: Set technical standards, code review processes, and ensure high-quality code across the CRM team.
- Business Requirements Analysis: Work closely with sales, marketing, and customer support to gather and translate business requirements into technical solutions.
- System Optimization: Monitor CRM performance, troubleshoot issues, and implement system upgrades and patches as needed.
- Data Management: Oversee CRM data quality, integrity, backups, deduplication, and compliance with data protection regulations.
- Training & Support: Provide end-user support, create documentation, and lead training sessions when new CRM features or processes are introduced.
- Vendor Coordination: Collaborate with CRM vendors or third-party integrators when necessary.
Qualifications
- Bachelor’s degree in Computer Science, Information Systems, or a related field (Master’s preferred).
- 5+ years of hands-on CRM development experience, with at least 2 years in a managerial or lead role.
- Proficiency in CRM platforms such as Salesforce, Microsoft Dynamics 365, Zoho CRM, or HubSpot (specify based on your tech stack).
- Strong experience with API integrations, custom scripting (JavaScript, Python, or similar), and database management (SQL, NoSQL).
- Familiarity with DevOps tools and agile development methodologies.
- Excellent communication, leadership, and problem-solving skills.
- Knowledge of data protection laws (e.g., GDPR, CCPA) is a plus.
Preferred Skills
- Certifications in the relevant CRM platform (e.g., Salesforce Certified Developer, Microsoft Certified: Dynamics 365 Developer).
- Experience with marketing automation platforms (e.g., Pardot, Marketo, Mailchimp).
- Strong project management capabilities (e.g., using tools like Jira, Trello, Asana).
