We are seeking a dynamic and customer-focused CRM Officer to join our Euro motors. In this role, you will play a critical part in enhancing customer satisfaction, retention, and loyalty by managing and optimizing our Customer Relationship Management (CRM) systems and strategies. If you're passionate about luxury automotive brands and thrive in a fast-paced environment, we’d love to hear from you.
Key Responsibilities
- Manage and maintain BMW’s CRM system to ensure accurate customer data.
- Develop and implement customer engagement campaigns aligned with BMW’s premium standards.
- Analyze customer data to identify trends and opportunities for upselling, cross-selling, and retention.
- Work closely with the Sales, Marketing, and After-Sales teams to deliver seamless customer experiences.
- Monitor campaign performance, prepare reports, and suggest improvements.
- Ensure compliance with data privacy and company policies.
- Support the execution of loyalty programs, feedback collection, and personalized communications.
Qualifications & Experience
- Bachelor's degree in Marketing, Business Administration, or related field.
- Proven experience in CRM systems (preferably in the automotive industry).
- Strong analytical and data interpretation skills.
- Excellent communication and interpersonal skills.
- Tech-savvy with knowledge of CRM platforms (e.g., Salesforce, SAP, or similar).
- Passion for the automotive industry and commitment to BMW’s premium brand values.
Why Join Us?
- Be part of a world-renowned luxury automotive brand.
- Work in a professional, innovative, and customer-oriented environment.
- Opportunities for growth and development.
- Competitive salary and benefits package.
