Brief Descriptionof Job Function
The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.
This role requires an individual who is self-motivated with high levels of energy and drive. The Call
Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.
- DUTIES ACTUALLY PERFORMED BY THIS POSITION:
- Answer all calls within 2 rings
- Cordial and positive tone of voice in all calls
- Focus on needs of the customer and provide for their queries and requests
- Sell, up-sell and cross-sell different products and services to the customer
- Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
- Data entry
- Filing and documentation management
- Updating information and ensuring accuracy of data records
- ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)
- Minimum of high school certification
- Diploma and some form of work experience is preferred
- Strong communication skills
- Good selling skills
- Positive energy and teamwork ethos
- Excellent written and oral communication skills.
- Strong English language
- Good understanding of the services
- Be highly computer literate, particularly in Microsoft Office Products.
- Targets
Key performance indicators and targets to be agreed.
Commissions Or Incentives To Be Agreed. Important Notes
- Commission is only payable if all KPI targets are achieved.
- Typical Working Conditions
Normal Working Hours40 hours a week
Working Timing is rotating shift.
Work may require occasional weekend and/or evening work
