Job Title: Patient Access AmbassadorJob Code: PAA-001Grade: A4
Department: Patient Access Services
Your Impact
- ≥ 95 % first-contact satisfaction rate
- 100 % accuracy in registration & insurance verification
- ≥ 90 % of inquiries resolved at first contact
What You Will Do
- Patient Registration: Collect/verify Civil ID, insurance, and medical data; ensure accurate system entry.
- Insurance Verification: Confirm coverage, expiry, and benefits; secure pre-authorizations as needed.
- Appointment Scheduling: Book, reschedule, and confirm visits; update daily schedule changes.
- Customer Service: Greet patients warmly; address questions and resolve concerns promptly.
- Communication & Coordination: Handle contact-center inquiries; liaise with clinical/admin teams for smooth journeys.
- Administrative Support: Maintain records, assist billing/financial closing, uphold reception-area standards.
- Compliance & Confidentiality: Ensure regulatory compliance and protect patient data privacy.
How Success Is Measured
- Zero patient-confidentiality breaches
- Service standards met or exceeded
- Timely, error-free registration & scheduling
- Consistent data-entry accuracy
- Positive feedback on professional grooming & communication
You will thrive here if you have…
- Associate’s degree in Business Administration or related (University degree preferred)
- 1–3 years in patient services, hospitality, aviation, or telecom front-line roles
- Fluent in English & Arabic (spoken & written)
- Tech-savvy: CRM, HIS, and MS Office proficiency
- High emotional intelligence and service orientation under pressure
- Professional grooming with excellent interpersonal skills
Competencies we value
- Communication - Clear, courteous, effective interactions
- Client Focus - Anticipating and meeting patient needs
- Adaptability - Flexibility in a dynamic environment
- Teamwork - Cooperative, supportive collaboration
- Initiative - Proactive problem-solving and suggestions
Ready to bring premium hospitality to healthcare?
Apply now and become the face of genuine care at Taiba Hospital.
