DUTIES AND RESPONSIBILITIES:
- The main point of contact with the client’s management for operational issues.
- Managing integration and transition of projects and people.
- Data integrity management, analysis, and MIS management.
- Service Provider relationship management, negotiation, and internal process flow management.
- Service provider service auditing and constant improvement.
- Develop and maintain products, services, and pricing.
- Partner with cross-functional support teams in improving the tools and systems.
- Collaborate with all relevant stockholders to ensure seamless business execution and uphold company values.
- Client onboarding and workflow management.
- Marketing plans and campaigns coordination.
- Client newsletters and promotions.
- Perform quality controls and monitor production KPIs.
- Management of CRM, data flow, and quality assurance
- Lead in identifying and implementing operational efficiency. This includes development, management, and expansion of teams and systems.
- Responsible for correct procedures and processes, training, improvement of resource management and developing KPI’s for reporting.
Educational, Skills, and Experience:
- Bachelor’s degree, preferably in business
- 6-10 years in product development, vendor management, and operations management role
Qualifications:
- Ability to communicate with clients, partners, and colleagues at a senior level.
- Excellent presentation skills.
