Job Title: Area Manager – Specialty Coffee
Location: Riyadh, Saudi Arabia
Employment Type: Full-Time
About the Role
We are seeking an experienced and results-driven Area Manager to oversee the operations of multiple specialty coffee outlets across Riyadh. The ideal candidate will have a strong background in managing multi-unit coffee shop operations, driving business performance, and delivering exceptional customer experiences.
This role is responsible for ensuring operational excellence, maintaining brand standards, developing high-performing teams, and achieving sales and profitability targets across all assigned locations.
Key Responsibilities
- Manage the day-to-day operations of multiple specialty coffee outlets within the assigned region.
- Drive sales growth, profitability, and operational efficiency across all stores.
- Lead, coach, and develop Store Managers and outlet teams to achieve business objectives.
- Ensure consistent implementation of brand standards, customer service excellence, and product quality.
- Monitor key performance indicators (KPIs), prepare performance reports, and implement improvement plans.
- Conduct regular store visits to evaluate operations, customer experience, and compliance with company standards.
- Collaborate with Operations, Marketing, Supply Chain, HR, and Training teams to support business initiatives.
- Oversee staffing, employee development, succession planning, and performance management.
- Ensure compliance with food safety, hygiene, health & safety, and local regulatory requirements.
- Support new store openings, renovations, and operational improvement projects.
- Analyze market trends, customer feedback, and competitor activities to identify opportunities for growth.
Qualifications & Experience
- Bachelor's degree in Business Administration, Hospitality Management, or a related field.
- 5–8 years of experience in multi-unit operations within the specialty coffee, café, or food & beverage industry.
- Minimum 3 years of experience as an Area Manager, District Manager, or Regional Manager.
- Experience with premium coffee brands or specialty café concepts is highly preferred.
- Strong leadership and people management skills with the ability to develop high-performing teams.
- Proven track record of achieving sales, operational, and financial targets.
- Excellent communication, coaching, and problem-solving abilities.
- Strong understanding of P&L management, budgeting, and operational KPIs.
- Fluency in English is required; Arabic is an advantage.
- Experience in the Saudi Arabian or GCC market is highly preferred.
Key Competencies
- Multi-Unit Operations Management
- Specialty Coffee Operations
- Sales & Business Development
- P&L Management
- Team Leadership & Coaching
- Customer Experience
- Operational Excellence
- Food Safety & Quality Compliance
- Performance Management
- Strategic Planning
- Problem Solving
- Stakeholder Management
What We Offer
- Competitive salary and performance-based incentives.
- Opportunity to join a growing specialty coffee brand.
- Career development and leadership growth opportunities.
- Dynamic, customer-focused, and collaborative work environment.
Ideal Candidate Background
We are looking for professionals with multi-unit management experience from specialty coffee brands, premium café chains, or established food & beverage companies. Candidates from brands such as Starbucks, Costa Coffee, Dunkin', Tim Hortons, Caribou Coffee, Half Million, Barn's Coffee, Address Coffee, Dose Café, EL&N, Coffee Bean & Tea Leaf, or similar specialty coffee concepts will be highly preferred. Those with a strong record of leading multiple outlets, improving operational performance, and driving business growth in the Saudi market will have a distinct advantage.
