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Operations
Jumeirah - Dubai - United Arab Emirates
Main Purpose of Job:
To establish, lead and grow Braxtone’s Commercial Lines and Property & Casualty (P&C) loss adjusting business, building a strong market presence and delivering high-quality technical claims and loss adjusting services to insurers, reinsurers, brokers and corporate clients.
Reporting To: CEO
Job Description
Build and lead the Commercial Lines / P&C loss adjusting function, including its business plan, operating model and growth strategy.
Develop new business opportunities and build relationships with insurers, reinsurers, brokers, corporate clients and other market stakeholders.
Lead and oversee complex commercial and P&C claims and loss adjusting assignments.
Ensure technical quality, accuracy, independence and timely delivery of loss adjusting reports.
Establish appropriate claims handling, investigation, reporting and quality-control standards.
Build and manage a network of technical specialists, surveyors, adjusters and external service providers as required.
Recruit, develop and manage the Commercial Lines team in line with business growth.
Manage client relationships and ensure high levels of service, responsiveness and retention.
Monitor the commercial performance of the function, including revenue, pipeline, profitability and operational efficiency.
Work closely with other Claims Division functions to identify cross-selling and business development opportunities.
Ensure operations comply with applicable regulatory requirements, professional standards and company policies.
Represent Braxtone at client meetings, industry events and relevant market forums.
Key Performance Indicators (KPIs)
Achieve agreed annual revenue/new-business target for P&C loss adjusting.
Secure new insurer portfolios/contracts and expand existing accounts.
Establish the P&C loss-adjusting capability, processes, technical resources and market coverage.
Achieve agreed gross margin/profitability target for Commercial Lines.
Retain key accounts and develop repeat/referral business.
Quality and timeliness of loss-adjusting reports; minimal justified client complaints/rework.
Build the required technical team/network and develop internal capability.
Compliance with regulatory, client and internal requirements.