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Operations
Jumeirah - Dubai - United Arab Emirates
Main Purpose of Job:
To lead, develop and grow Braxtone’s Motor and Consumer Claims business, delivering efficient, scalable and high-quality claims services while expanding relationships with insurers and other business partners across the GCC.
Reporting To: CEO
Job Description
Lead and grow the Motor and Consumer Claims function, including its business plan, service model and growth strategy.
Develop business opportunities with insurers, brokers, fleet operators and other relevant partners.
Oversee the end-to-end delivery of motor and consumer claims services.
Establish efficient claims processes, service standards, controls and escalation procedures.
Drive improvements in claims turnaround time, customer experience, cost control and service quality.
Develop and monitor operational KPIs and service-level performance.
Build and manage the required claims team and operational resources as the portfolio grows.
Develop and manage relationships with garages, surveyors, recovery providers and other claims service partners.
Identify opportunities for automation and digitalization of the claims journey.
Manage client relationships and ensure contractual and service expectations are achieved.
Monitor business performance, including claim volumes, revenue, costs, productivity and profitability.
Work closely with other Claims Division functions and Group companies to identify growth and cross-selling opportunities.
Ensure compliance with applicable regulatory requirements, client requirements and company policies.
Key Performance Indicators (KPIs)
Achieve agreed revenue and claims portfolio growth target.
Secure new insurer portfolios/contracts and expand existing accounts.
Deliver agreed profitability/margin and manage operating cost effectively.
Achieve agreed SLA and turnaround-time targets across claims portfolios.
Improve productivity, claims handling efficiency and cost per claim.
Implement measurable improvements/automation in the claims journey.
Team productivity, capability development and performance management.
Compliance with regulatory, client and internal requirements.